Helme Pty Ltd is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
We will only collect, use, or disclose personal information in accordance with the Privacy Act and the terms of our Privacy Policy (as updated from time to time).
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au.
By visiting this website, you acknowledge and agree to be bound by this privacy policy.
a) Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, place of employment, phone numbers and credit card details.
b) This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website www.helme.com.au, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policies of authorised third parties.
c) We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients, and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
d) We may also collect information that is publicly available, for example media publications, social media, the internet, or that made available by third parties.
e) We collect web usage statistics as a matter of course. This may include the path you take on our website and the time spent on our various web pages.
f) When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
a) Sensitive information is defined in the Privacy Act to include information or opinions about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.
b) Sensitive information will be used by us only:
i. For the primary purpose for which it was obtained
ii. For a secondary purpose that is directly related to the primary purpose
iii. With your consent; or
iv. Where required or authorised by law.
a) We may collect information about how this site is accessed and used. This usage data may include information such as your computer’s Internet Protocol address (i.e. – IP address), browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
a) A “cookie” is a small file containing information when you visit the website. We occasionally use cookies to store non-sensitive information that you are aware of and have agreed to, such as displaying the most recent page you last viewed or a product you are interested in.
b) If you are concerned about accepting cookies, you can adjust your web browser program to tell you when it is receiving a cookie. This gives you the choice of accepting or rejecting any cookie.
c) Our website is hosted by an online service provider which may change from time to time. Our service provider’s use of cookies is not covered by our Privacy Policy.
a) Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
a) We only use personal information that we consider necessary or desirable for us to carry out our business or activities and so we can:
i. Establish your identity to assess your needs for certain products or services;
ii. Administer our products and services;
iii. Manage our relationship with you;
iv. Develop and improve our products and services;
v. Contact you if we need to communicate something important to you;
vi. Identify and let you know about our products or services we think may interest you;
vii. Market new products and services;
viii. Comply with a request from a government agency or regulatory authority; and
ix. Comply with legal requests.
b) If you have created an account on our website, the personal information we collect about you is used for the purposes of creating, managing, and maintaining your account with us.
c) In general, we do not send your personal information to any overseas recipient. However, we, or one of our third-party providers may disclose your personal information to overseas recipients if:
i. Our related parties are overseas;
ii. We outsource certain activities to an offshore entity; or
iii. Transactions, services or products have an overseas connection.
d) If we do not collect this information from you, we will not be able to provide you with our products and services.
e) If you access our website from a shared device or a device of a third party, your personal information may also be available to other persons who access that device.
a) Occasionally, we will use your personal information to let you know about new developments and products or promotional material that we offer that might better serve your needs or other opportunities which may interest you.
b) We may use third party service providers to assist with this (such as email services, telephone, SMS or advertising agencies including, but limited to, Google, Facebook, LinkedIn and Instagram). We will not allow these service providers to use your information for any purpose other than for our communications.
c) It could also mean that we advertise to visitors of the website who have made an enquiry through the website. These third parties use cookies to serve ads based on past visits. All data collected will be used in accordance with our own privacy policy and the third party’s privacy policy.
d) If you no longer wish to receive marketing or promotional material from us, each time you are sent a marketing communication from us, we will provide you with an easy opportunity for you to ‘opt out’ or alternatively you may contact us, and we will process your request as soon as possible.
a) Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification, or disclosure.
b) We store your personal information in different ways, including both paper and electronic. Helme Pty Ltd has several procedures in place to maintain the security of your information. Our personnel are required to respect the confidentiality of your personal information and the privacy of individuals.
c) We may use a server located overseas to host our website. All website data used during our account creation and purchases are encrypted using Secure Socket Layer (SSL) encryption technology, thereby ‘scrambling’ the information contained in the transmission.
d) Personal information is stored in a central database that is password protected with access available only to authorised persons. Personal information that is kept in paper copy is placed in filing cabinets and stored under lock and key. Access to this information is restricted to authorised personnel.
e) When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
f) We do not store or maintain any credit card details on our website.
a) You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. Helme Pty Ltd will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
b) In order to protect your Personal Information, we may require identification from you before releasing the requested information.
a) It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
a) We provide access to other websites through links included on our website. Be aware when you access these websites, that we are not responsible for the privacy practices of those sites. We suggest that you review the privacy policies of each site you visit.
a) This Policy may change from time to time and is available on our website. Changes to the Privacy Policy are effective when they are posted on this page.
a) If you have any queries or complaints about our Privacy Policy, please contact us via our “Contact Us” form.
b) If you believe that the privacy of your personal information has been compromised or is not being adequately protected, or you would like more information regarding our Privacy Policy then please contact us.
c) If you feel that your complaint has not been resolved, you are entitled to contact the Office of the Australian Information Commissioner.
